23 October - Day 1

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Strategies for growth using enhanced marketing and sales strategies, taking advantage

of digitalisation, and seeking new customer groups to sell your offering  

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7.45-9.00

Coffee & Ice-breaker 

The first round of speed networking - everyone in the room gets to meet each other 

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9.00-9.10

MVNO Nation Opening

Strategies for MVNOs to stay at the forefront of the telco game and continue growing

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9.10-9.25

SUPERCHARGE your MVNO with AI

• As an MVNO, your network provider’s legacy on-premise tech stack holds you hostage. It hamstrings your business and blocks you from getting killer ideas to market quickly, slowing down your ability to attract and engage subscribers

• You need SaaS-based tools that give you the flexibility to create your own plans that use modern technology and don't break the bank

• Totogi’s Charging-as-a-Service and Plan AI products can help you leverage your valuable subscriber data to create AI-generated, personalized offers for subscribers that can help you grow ARPU and reduce churn

Danielle Royston, CEO and Founder, TelcoDR & Acting CEO, Totogi

 

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9.25-9.40

Telco Industry Expert insights: Where should MVNO business expansion strategies head? 

• Analyzing market shifts and dynamics within the telecommunications industry

• Exploring innovation trends in the telco sector

• Identifying investment priorities 

• Meeting customer demands and enhancing satisfaction

 

Boris Nemsic, Chairman of the Board, Delta Partners

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9.40-10.15

Debate: Strategies for successful marketing, sales, and churn prevention

• How to acquire subscribers and build a net promoter score successfully?

• Targeting potential new customers through relevant channels - finding at which stage of their decision-making process they are

• Retargeting prospects at the right time and via the right channel to achieve desired conversion rates jump 

• Ensuring rapid time to market via tailor-made promotions - How to make promotions truly desirable (that add value or pleasure)?

• Using the right partners for your marketing efforts - Exploring different ecosystems

 

Moderator: Gary Bhomer, Principal and Founder, Tel-Consult 

Kelly Green, Chief Strategy Officer, Totogi

Boris Nemsic, Chairman of the Board, Delta Partners

Xavier Capellades, General Manager, Parlem

David Caton, Head of Commercial, SMARTY

Rahul Vijay, Co-founder, UberSIM & Head of Global Direct Tech Deals & Supply Chain, Uber

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10.15-10.35

Breaking the rules, Making a difference 

• The traditional MVNO model fails expectations - Can this be changed?   

• Can a giant BSS player fit MVNOs' needs? 

• The Amdocs Digital Brands Suite - Not what you had in mind 

• Launching a plan, new offer and even a sub-brand in minutes? It’s easy with SaaS, AI-powered product 

• Beating all challenges with Innovative digital solutions - A case study of Melon Mobile 

 

Mattias Rejman, Sales Director - Digital Brands Suite Middle East, Africa and APAC, Amdocs

Calvin Collett, CEO, Melon Digital 

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10.35-11.35

Coffee & second round of speed networking - everyone in the room gets to meet each other

Keeping up with the growing expectations of your customers

 

11.35-11.55

Powering Connectivity for Uber's Ecosystem

Come and learn how the world's biggest gig economy company is solving connectivity challenges for its ecosystem of riders, eaters, drivers, couriers, restaurants and others! 

 

Rahul Vijay, Co-founder, UberSIM & Head of Global Direct Tech Deals & Supply Chain, Uber

Parag Mittal, Co-Founder, UberSIM & CEO, ConnectedYou

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11.55-12.15

From data to treasure troves: unleashing customer insights with big data

• The need to understand customers better to make informed business decisions

• How can organisations unlock hidden patterns, trends and gain valuable insights via data processing, storage, and advanced analytics techniques

• Hands-on examples on how 1&1 has leveraged big data to optimize marketing strategies and personalize customer experiences

 

Cecile Euchenhofer, Head of Customer Experience, Insights & Analytics, 1&1 Telecommunication 

Markus Gildenhard, Head of Advanced Analytics, 1&1 Telecommunication 

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12.15-12.35

Know your customers - Utilising big data and automation

• Developing customised services 

• Looking beyond demographics

• Stop relying on stable, go-to niches - Focusing on offering enough value

• Using analytics, AI, and cloud solutions to not only gather 360 view of your customers but to be able to provide them with the services they want and need

• Providing customised plans and implementing those quickly, giving complete control back to the MVNO - launching data, voice, SMS, and combo plans at their will

 

Kelvin Chaffer, CEO, Lifecycle Software

Liz Parry, CCO, Lifecycle Software

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12.35-12.50

Optimising customer journey - Not just digital-first, but a fully digital MVNO 

• Creating accurate behavioural and attitudinal profiles of your customer to tailor the journey right

• How many customer journeys do you need to create to get it right?

• What metrics to choose to understand how satisfied your customers are - the number of subscribers or a net promoter score, or else?

• Is cost-effectiveness something that we needed to focus on, or should we be looking at a high RPU?

• Incorporating eSim in the offering

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Shiraz Abid, Chief Commercial Officer, ICE Norway 

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12.50-13.30

Debate: Developing an ideal service

• More services or better services? Utilising new flexible platforms to deliver both

• Are MVNOs able to provide service or the experience they want their users to have? Or are there still technological obstacles?

• Real-world experiences of MVNOs on their digital transformation journey

• The role of partnerships and collaborations in driving digital innovation for MVNOs

• Emerging trends and future opportunities in the digital landscape for MVNOs

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Moderator: Guy Redmill, Managing Director, Redmill Marketing Associates 

Sara Rasmussen, CCO, Telness Tech

Mike Mills, Director of Cloud and Infrastructure Partners, Gamma

Natalie Cutten, Product Director, giffgaff 

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13.30-14.40

Networking lunch

 

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Exploring horizontal expansion - SMEs, enterprise & retail customers

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14.40-15.20

Debate: Enabling new types of enterprises, SMEs and retailers who seek connectivity

• What do SMEs and retailers look for? What do MVNOs need to know about fixed mobile convergence, and unified communications as a service?

• What are must-have services for MVNOs in this space? Mobile device management, unified communications, cloud integration, flexible billing options?

• What partnerships do MVNOs need to develop to expand their focus into that B2B market?

• How does the B2C to B2B and vice version expansion look like? What are the benefits and what to watch out for? 

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Moderator: James Gray, Managing Director, Graystone Strategy 

Stina Slottsjö, CCO, Telavox

Martina Klingvall, Founder & Group CEO, Telness 

Mattias Ohde, General Manager, dstny

Dr. Ben Adeniyi, CEO, Univasa 

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14.35-15.35

Working Group: Harnessing the Power of AI to Conquer Churn

• Churn, at an industry average of 5-7%, is our universal adversary. It’s significantly more cost-effective to retain a customer than acquire a new one… so how do we tackle churn?

• Churn can be conquered with AI-driven strategies – especially ML and GenAI.

• Discover the tangible advantages of cutting-edge AI in practice, as we delve into a real-world MVNE deployment in Latin America

• Join us in a dynamic round table dialogue to gain profound insights and pioneering strategies from industry peers and experts alike, as we collaborate to discuss both challenges and solutions and reshape the future of customer retention and loyalty

 

Kelly Green, Chief Strategy Officer, Totogi

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15.20-15.35

How to become an aggregator and create a BrandVNO?

• What is the benefit for MVNOs to explore the aggregator route?

• What are the benefits for retailers and brands to work with MVNOs vs. other industry players?

• How can both parties work together to make the maximum of this partnership and their business acumen?

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Jignesh Dave, Founder & CEO, Next Communications

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15.35-16.20

​Networking break

 

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Exploring horizontal expansion - Targeting new customer groups 

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16.20-16.35

Your MVNO brand: the lens through which customers see you

• Why your brand matters in today’s mobile network landscape

• How a strong brand can drive your business growth

• How to build and manage your successful MVNO brand

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David Clyde, Group Brand Director, Lebara

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16.35-17.10

Debate: Serving the underserved - Unleashing potential of your offering to engage with fresh customer segments (travelers market, students, seniors, influencers etc.) 

• Analyzing the characteristics and preferences of different customer groups and identifying the unique needs and expectations of each group

• Developing customized marketing strategies to attract and engage each customer segment

• Adapting product offerings and service packages

• Creating personalized experiences through targeted promotions and loyalty programs

• Harnessing digital platforms and social media to reach and connect with different customer groups

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Moderator: Gary Bhomer, Principal and Founder, Tel-Consult 

Clifford Wetherall, Managing Director, 1pMobile

Yevheniia Apalkova, Head of Wholesale Department, Keepgo

Maciej Grzelak, Chief Products Officer, Mobile Vikings Poland

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17.10-17.25

Mobile and digital payments in an innovative service platform - Postepay Connect Back case-study

• PostePay as a platform: leveraging the convergence between telco, payments and energy

• Postepay Connect Back - New exclusive features for users: automatic SIM fee renewal, cashback for unused gigabytes and free real-time GB transfer

• Seamless management through the Postepay app: monitoring card details, mobile usage, cashback and ensuring safe digital transactions

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Marco Marchini, Telco Director, PostePay

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17.25-18.00

1st round of Meet the new MVNOs

• Introduction of a company profile

• What makes your business different from the competitors in your country?

• How do you plan to develop in the coming years and what partners are you looking for?

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Adel Hejaaji, CSO, Al-Sahl Telecom Libya

Vivek Malhotra, Founder, Prune

Laurent Bataille, General Manager, Undo 

Robert Frantz, CEO, Nexys Mobile

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24 October - Day 2

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Strategies for growth using existing and up-and-coming technologies: 5G, cloud, eSim, automation, VoLTE; seeking vertical expansion

 

9.00-12.00

Partnering programme

 

• 6 x Themed speed networking

• 12 x Group exercise

• 12 x Roundtable groups

 

Learn more about the partnering programme here.

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12.00-13.15

Networking lunch

 

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Leveraging Technology: Unleashing the power of innovation in MVNOs

 

13.15-13.20

MVNO Nation Opening

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13.20-13.35

Telco Industry Expert Insights: Where is the telco technology heading? 

• How does the telco market compare to others in terms of innovation, attracting investment and profitability?

• What are the key technology trends shaping the telco industry and which ones are the most important for MVNOs?

• What will the telco market look like in 5 years? Will 5G, eSIM and/or AI change it dramatically?

 

Karim Taga,  Managing Partner, Global Practice Leader TIME, Arthur D. Little

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13.35-14.10

Debate: How to harness tech and combine it with out-of-the-box thinking in order to scale your business and stay ahead of your competition:

• Seizing opportunities and capitalizing on endless possibilities in the MVNO market: what technologies should MVNOs be the most excited about?

• Utilising new capabilities of 5G networks

• Navigating technological challenges and overcoming obstacles on the path to success

• Future-Gazing - Anticipating trends and aligning your MVNO business: Cloud, automation, data, private networks, network slicing, hyper-personalisation and much more

 

Moderator: Julia Gullstrand, Head of Roaming & Interconnect, GSMA
Jacques Bonifay, CEO, Transatel
Michelle Bugner, Head of MVNO and Sponsored Roaming, 1GLOBAL
Abi Pearl, Member Innovation Director, giffgaff
Steven Lowe, Product Director Mobile, Gamma

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14.10-14.30

How to use eSIM management as an efficient way of acquiring customers, disrupting markets and rapidly increasing market share

• Understanding the eSIM advantage: Revolutionising customer acquisition and market expansion

• Improving customer experience with entitlement services

• Streamlining customer and IoT device onboarding

• Strategies for leveraging eSIM for a leading market position

• Case Study

 

Andreas Morawietz, Head of Portfolio Strategy Software & Solutions, Giesecke+Devrient

Gary Waite, Product Evangelist / Strategist, Giesecke+Devrient's Strategic Partner - NetLync 

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14.30-15.05

How to digitalise your MVNO efficiently? Tips and tricks

• Understanding the challenges and opportunities of digital transformation

• Developing a comprehensive digitalization strategy for your MVNO

• Identifying key areas for digitalization within your MVNO operations

• Best practices for seamless integration of digital technologies

• Lessons learned and key takeaways from their digital transformation journeys

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Nabil Nazar, Digital Solution Architect, Lebara 

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14.50-15.05

Revolutionising growth strategies with Software-as-a-Service solutions

• Creating marketplaces – Delivering revenue growth and sustained profitability in the world of platforms

• Discovering the essential factors to consider when architecting your organisation's infrastructure to leverage SaaS solutions effectively

• How implementing SaaS solutions can lead to significant cost efficiencies by automating various operational processes

• Integration and API Management: How these strategies can help you weave a digital value fabric that connects your systems, data, and partners to drive innovation and enhance your competitive edge.

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Seshan Krishnamurti, Vice President - Sales, Covalense Digital Solutions

 

 

15.05-16.05

Networking break

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Incorporating new services in your offering to expand your business vertically

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16.05-16.20

How to successfully expand your customer offering while delivering top-notch customer experiences - a case study of Parlem

• Multiservice synergy: Successfully expanding your customer offerings across mobile, landline, fiber, TV, and energy

• Winning in competitive markets: Strategies to excel in a multi-service environment

• Customer-centric differentiation: Leveraging technology and data for top-tier customer experiences

 

Ernest Pérez-Mas, President, Parlem

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16.20-16.35

Transforming into an Uber-like MVNO: Leveraging technology while maintaining customer connection

• Launching a personalized App to enhance customer engagement and empower the sales force

• Leveraging partnerships with device manufacturers to drive customer interest and adoption

• Pioneering innovative communication and marketing channels to reach and engage a broader audience

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Eduardo Servin, CEO, YU Movil

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16:35-16.45

Opportunities and challenges of adding IoT offering 

• What opportunities does IoT Roaming create for MVNOs and how can associated challenges be overcome?

• How do different IoT use cases impact commercial offerings and technology demand?

• How can IoT specific connectivity challenges be converted into opportunities?

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Jose Yanez del Pino, Senior Manager Sales Business Development, Telefonica

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16.45-17.20

Debate: How to effectively sell a new service to your existing customers? What do your customers want?

• Exploring different value-added services beyond mobile voice and data: Mobile banking/fintech, digital content subscriptions, home automation, consumer IoT solutions, gaming, etc.

• What is the market demand for these services? 

• Which new services provide possibilities of a higher ARPU? What are the revenue models and monetization strategies?

• Highlighting the importance of strategic partnerships with banks, content providers, IoT solution providers, or cloud service platforms

 

Moderator: John Abraham, Principal Analyst, Appledore Research

Vivek Malhotra, Founder, Prune

Martin Kievit, CEO and Co-Founder, OpenCloudBSS

Eduardo Servin, CEO, YU Movil 

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17.20-17.35

Exploring new service opportunities that private networks can unlock for MVNOs

• Why should MVNOs show interest in private networks, what types are relevant, and which industries benefit from them?

• How can MVNOs harness private networks to enrich their services and cater to new customers within these sectors?

• Examples of an MVNO offering private networks in Brazil

 

Eduardo Tude, CEO, Teleco

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17.35-18.00

2nd round of Meet the new MVNOs

• Introduction of a company profile

• What makes your business different from the competitors in your country?

• How do you plan to develop in the coming years and what partners are you looking for?

 

Ashok Iyengar, Founder, Cliix Networks

Chidi Ibisi, CEO, Reston Mobile 

Stefan Riedel, CEO, Fliggs

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18.00-20.00

MVNO Nation's Networking Drinks

 

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25 October - Day 3

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Securing the future by forging new wholesale agreements, new partnerships with quadplay providers, utility companies, broadband providers, and other entities seeking connectivity

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9.00-9.40

Coffee break

 

Investing into MVNOs - Exploring new markets

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9.40-9.45

MVNO Nation opening

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9.45-10.20

Debate: Why do you want to work with MVNOs?

• What niche markets should MVNOs target to be compatible with your wholesale business?

• What are the key factors that resonate with you best during the presentation of new MVNOs?

 

Moderator: James Gray, Managing Director, Graystone Strategy 

Steffen Oefner, VP Strategic Network Partnering & Wholesale, Magenta Telekom

Alexander Gratzer, Head of Sales & Solutions, Drei

Robert Staniszewski, Wholesale Department Director, Polkomtel (Plus)

Kushal Shah, Business Development Director - Mobile, BT

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10.20-10.40

Adopting new MVNOs Licensing Policies in Nigeria

• Overview of the new MVNO licensing framework: Understanding the key components and requirements

• Encouraging competition and innovation: How the new policies aim to promote a vibrant MVNO market

• Who are the new market players?

• Impact on consumers and the telecom industry: Analyzing the potential benefits and challenges of the new licensing policies

• Promoting the growth of the Nigerian economy

 

Usman Mamman, Deputy Director, Licensing and Authorisation, Nigerian Communications Commission

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10.40-11.00

New opportunities for MVNOs in Brazil

• Understanding the State of the Telecoms Market and Related Regulations

• Why Does Brazil Now Have More Than 100 MVNOs?

• How IoT Became the Main Market for MVNOs in Brazil

 

Eduardo Tude, CEO, Teleco

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11.00-12.15

Coffee break

 

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Which new verticals and partnerships to explore? What is new?

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12.15-12.30

Why is the automotive sector so attractive for MVNOs?

• Exploring the convergence of MVNOs and the Automotive Industry: Learn how telecom services are becoming the new driving force behind connected cars

• Unlocking new revenue streams: Discover opportunities for MVNOs to collaborate with automakers in delivering value-added services on top of connectivity, from telematics to infotainment

• Strategic partnerships for a Connected Future: Uncover the synergy between MVNO IT capabilities and automotive needs, and how these can form the basis for impactful collaborations

 

Martin Kievit, CEO and Co-Founder, OpenCloudBSS

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12.30-12.45

Revolutionizing MVNO value proposition for Global automotive and agriculture clients

 

Stephen Breen, Director of Global MNO Partnerships, Cubic Telecom

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12.45-12.55

Exploring requirements for IoT market expansion in different markets 

• What are the key considerations when building a compelling IoT offering?

• How can MVNOs achieve the global coverage required for different IoT Roaming use cases?

• How can different network restrictions and/or technology requirements be addressed effectively?

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Jose Yanez del Pino, Senior Manager Sales Business Development, Telefonica

 

 

12.55-13.15

Interview on stage: Beyond quadplay - Why should MVNOs and ISPs (Internet Service Providers), broadband and utility companies work together?

• Exploring service bundling to diversify, expand service portfolio offerings and foster loyalty and attract new customers

• What are ARPU and cost efficiency benefits for all the parties involved?

• What are the benefits for customers? Improving customer experience via seamless service, billing, support, and account management, bundled packages, and personalized data plans

• Taking advantage of shared data analytics, marketing and increased customer engagement 

 

Moderator: Santiago Gomez, Managing Director, Telecom Trust Consulting 

Clifford Wetherall, Managing Director, 1pMobile

 

 

13.15-13.35

Leveraging strengths of collaboration among MVNOs to capitalize on each other's strengths and capabilities

• Examining the benefits of sharing network agreements and infrastructure 

• Exploring the opportunities created by partnering with other MVNOs to collectively serve larger customer bases

• Understanding how collaboration among MVNOs can lead to economies of scale (cost savings, operational efficiencies, and increased purchasing power)

 

Trung Tram Ng, Founder, Mobicast

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13.35-14.00

Interview on stage: Why MVNOs should invest in adding fintech:

 

• Expanding revenue streams: Exploring the lucrative intersection of telecom and fintech to diversify income sources

• Meeting customer demand: Addressing the growing need for integrated financial services among telecom subscribers

• Enhancing competitive edge: Leveraging fintech capabilities to stay ahead in the evolving telecom landscape

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Moderator: Santiago Gomez, Managing Director, Telecom Trust Consulting 

Aleksandra Ahrens, Web3 Partnerships & Business Dev, fliggs 

Ibrahim Mohamed, Creative Director, UK Tell 

 

 

14.00-14.10

Key takeaways from the partnering sessions

• Which new topics were discussed and what opportunities to look forward to?

• Where will the MVNO be in the next 5 years

• How can MVNOs help to close the digital gap

 

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14.10-16.10

Networking lunch

 

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17.00

MVNO Academy boat party

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